Help Desk – 24 x 7 Coverage
With Quammen Group’s on-call helpdesk, you’ll enjoy 24/7 access to live support for both software and hardware products from our friendly, United States-based technicians. We’re here to make sure that your HIT systems are functioning to the peak of their ability, so we’ll work hard to customize your support services and proactively troubleshoot problems before they arise.
With around-the-clock support team availability and senior software engineers to untangle even the toughest problems, our team is here to augment your organization’s existing IT infrastructure and provide fast solutions. The Quammen help desk technology is a sophisticated system of support team outsourcing, providing improved performance through seamless task management.
With this service, you can:
- Focus your time and energy on the crucial internal projects instead of untangling IT problems
- Make your operation more cost-effective
- Eliminate the hassle of building and staffing an internal IT team
- Streamline the demands on your staff and infrastructure
Many of our distinguished staff members have advanced certifications in their field and are trained to provide clear guidance. We can also provide important customer network documentation and keep up the records and reporting on everything from project management to system performance.
Our help desk services feature:
- Customer service expertise
- Management reporting processes that ensure the root of any problem is identified and documented
- Evaluation and improvement of existing processes
- Experience from more than 500,000 calls and 10,000 end user issues
- US-based call center
- Rigorous best-practice support
- Dedicated dispatch capabilities for issues that require on-site help